Computer support
Troubleshooting and repair for Windows, Linux, and macOS computers, including stubborn software problems.
- Troubleshooting
- Repair
- Software
Independent IT support
IT support withoutthe runaround.
Remote support and on-site help for computers, networks, storage, and small-business technology across the Minneapolis–Saint Paul, Minnesota area—clearly explained and priced upfront.
Prefer email? Contact [email protected]
Support coverageRemote + on-site
One point of contact.
Clear technical help.WindowsLinuxmacOSHome usersSmall businesses
What Zephyre does
Practical help across your technology.
Focused support for the systems you rely on—without an oversized service catalog or unnecessary complexity.
Setup & migrations
New computer setup and careful migrations of files, accounts, applications, and peripherals.
- New systems
- Data moves
- Setup
Hardware & diagnostics
Hardware upgrades, component diagnostics, storage improvements, and practical repair recommendations.
- Upgrades
- Diagnostics
- Storage
Networks & Wi-Fi
Home and small-business networking, Wi-Fi troubleshooting, device connectivity, and network cleanup.
- Wi-Fi
- Routers
- Connectivity
Microsoft 365 & email
Help with Microsoft 365, email configuration, account access, application setup, and everyday use.
- Microsoft 365
- Accounts
Servers, NAS & backup
Assistance with servers, network storage, shared files, backup planning, and storage troubleshooting.
- Servers
- NAS
- Backups
Remote & on-site help
Technical support delivered remotely when practical or on-site when hands-on work is the better fit.
- Remote
- On-site
- Flexible
Small-business IT
Practical support and consulting for the systems, devices, and technology decisions that keep work moving.
- IT support
- Consulting
- Planning
Transparent pricing
Know the rate before the work starts.
Standard support uses one clear hourly rate. Rush or priority scheduling is available when the schedule allows. For larger projects, Zephyre provides an estimate before work begins.
Standard IT supportHourly
$125/ hour
Rush / priority supportSubject to scheduling availability
$175/ hour totalIncludes a +$50/hour priority fee
- Remote support30-minute minimum
- On-site support1-hour minimum
- After the minimum15-minute increments
The same minimums and 15-minute billing increments apply to both standard and rush support. Hardware, software, licenses, and other purchased materials are separate. Larger project work is estimated before it begins.
A clear support process
From first email to final invoice.
You stay informed about the plan and cost before support work moves ahead.
- 01
Contact Zephyre
Use the support form or email [email protected] to open a ticket.
- 02
Describe the problem
Share what is happening, what is affected, and what you have tried.
- 03
Receive an estimate
Get the expected scope, approach, and cost before work begins.
- 04
Approve the work
Nothing moves forward until you are comfortable with the plan.
- 05
Receive support
Work happens remotely or on-site, depending on what the issue requires.
- 06
Get an itemized invoice
See the work performed and any separately purchased materials.
Ready when you need a hand
Tell Aspen what is going on.
Describe the device or service, what is happening, and anything you have already tried. That is enough to get the conversation started.
Email support instead: [email protected]612-504-0088